Patient Advocacy and Service Excellence
This course trains patient experience coordinators in high-standard customer service techniques tailored for addiction treatment environments. It emphasizes empathetic communication, conflict resolution, and the design of positive patient journeys from intake to discharge.
£180
Certified Patient Experience Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient Advocacy and Service Excellence: the short answers
- What is Patient Advocacy and Service Excellence?
- This course trains patient experience coordinators in high-standard customer service techniques tailored for addiction treatment environments. It emphasizes empathetic communication, conflict resolution, and the design of positive patient journeys from intake to discharge.
- Who is Patient Advocacy and Service Excellence for?
- It is pitched at Foundation level for Patient Experience Coordinators working in drugs and alcohol, and is studied online from any country.
- How long does Patient Advocacy and Service Excellence take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Apply patient-centered communication techniques
- Manage difficult interactions with empathy
- Map the end-to-end patient journey
- Use feedback to drive service improvements
- Maintain professional boundaries in treatment
Written by Elena Rossi, Head of Patient Advocacy. Every submission is assessed automatically against the published criteria for Certified Patient Experience Specialist, and the certificate is issued the moment the assessment is complete.
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