Patient Advocacy and Service Recovery Management
This course equips patient relations staff with the tools to de-escalate sensitive situations and provide compassionate service recovery. It focuses on maintaining institutional reputation while ensuring patient needs are met with empathy and efficiency.
£250
Certified Patient Advocacy Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient Advocacy and Service Recovery Management: the short answers
- What is Patient Advocacy and Service Recovery Management?
- This course equips patient relations staff with the tools to de-escalate sensitive situations and provide compassionate service recovery. It focuses on maintaining institutional reputation while ensuring patient needs are met with empathy and efficiency.
- Who is Patient Advocacy and Service Recovery Management for?
- It is pitched at Foundation level for Patient Relations Coordinators working in course, and is studied online from any country.
- How long does Patient Advocacy and Service Recovery Management take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Advocacy Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Identify triggers of patient dissatisfaction
- Apply standardized service recovery protocols
- Document incidents for quality improvement
- Bridge communication gaps between clinical and administrative teams
Written by Dr. Elena Rossi, Director of Patient Experience. Every submission is assessed automatically against the published criteria for Certified Patient Advocacy Professional, and the certificate is issued the moment the assessment is complete.
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