Team Leadership and Personnel Development
This course provides essential leadership training for head baristas transitioning into supervisory roles. It covers staff motivation, conflict resolution, and the basics of building a high-performing floor team within a professional service environment.
£240
Certified Lead Barista Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Team Leadership and Personnel Development: the short answers
- What is Team Leadership and Personnel Development?
- This course provides essential leadership training for head baristas transitioning into supervisory roles. It covers staff motivation, conflict resolution, and the basics of building a high-performing floor team within a professional service environment.
- Who is Team Leadership and Personnel Development for?
- It is pitched at Foundation level for Head Baristas working in barista, and is studied online from any country.
- How long does Team Leadership and Personnel Development take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Lead Barista Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £240 once, with no subscription.
What you will be able to do
- Apply basic team leadership principles
- Conduct effective feedback sessions
- Manage floor dynamics during service peaks
- Resolve minor interpersonal conflicts
- Foster a culture of professional growth
Written by James O'Connell, Hospitality Management Consultant. Every submission is assessed automatically against the published criteria for Certified Lead Barista Professional, and the certificate is issued the moment the assessment is complete.
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