Aviation Passenger Services Excellence
This program provides entry-level staff with the essential skills to manage passenger interactions and ground operations efficiently. It ensures staff can maintain safety standards while delivering high-quality service in fast-paced airport environments.
£150
Certified Aviation Service Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Aviation Passenger Services Excellence: the short answers
- What is Aviation Passenger Services Excellence?
- This program provides entry-level staff with the essential skills to manage passenger interactions and ground operations efficiently. It ensures staff can maintain safety standards while delivering high-quality service in fast-paced airport environments.
- Who is Aviation Passenger Services Excellence for?
- It is pitched at Foundation level for Customer Service Agents working in course air, and is studied online from any country.
- How long does Aviation Passenger Services Excellence take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Aviation Service Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Master standard check-in and boarding procedures
- Apply effective conflict resolution techniques with passengers
- Demonstrate compliance with international aviation safety protocols
- Utilize common passenger service systems software
- Manage passenger flows during peak operational periods
Written by Sarah Jenkins, Head of Passenger Services. Every submission is assessed automatically against the published criteria for Certified Aviation Service Professional, and the certificate is issued the moment the assessment is complete.
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