Strategic Customer Service Audit and Excellence
This course trains professionals to audit customer service delivery against rigorous internal and external standards. It provides a framework to measure excellence, identify service gaps, and implement improvements that drive client loyalty.
£280
Certified Customer Experience Auditor
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Strategic Customer Service Audit and Excellence: the short answers
- What is Strategic Customer Service Audit and Excellence?
- This course trains professionals to audit customer service delivery against rigorous internal and external standards. It provides a framework to measure excellence, identify service gaps, and implement improvements that drive client loyalty.
- Who is Strategic Customer Service Audit and Excellence for?
- It is pitched at Intermediate level for Customer Experience Auditors working in audit, and is studied online from any country.
- How long does Strategic Customer Service Audit and Excellence take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Experience Auditor, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £280 once, with no subscription.
What you will be able to do
- Assess service delivery against defined standards
- Quantify customer feedback data for audit findings
- Identify service bottlenecks using process mapping
- Develop actionable customer experience improvement plans
- Benchmark internal service metrics against industry leaders
Written by Jonathan Hart, Head of CX Excellence. Every submission is assessed automatically against the published criteria for Certified Customer Experience Auditor, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.