Foundation of Hospitality Quality Assurance
This program provides entry-level staff with the essential tools to identify and maintain quality standards within daily guest interactions. Employers will benefit from a more consistent service delivery model that aligns with international brand benchmarks.
£150
Certified Front Desk Quality Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Foundation of Hospitality Quality Assurance: the short answers
- What is Foundation of Hospitality Quality Assurance?
- This program provides entry-level staff with the essential tools to identify and maintain quality standards within daily guest interactions. Employers will benefit from a more consistent service delivery model that aligns with international brand benchmarks.
- Who is Foundation of Hospitality Quality Assurance for?
- It is pitched at Foundation level for Front Desk Associates working in hotel management, and is studied online from any country.
- How long does Foundation of Hospitality Quality Assurance take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Front Desk Quality Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Understand the core pillars of quality assurance in hotels
- Identify common service failure points at the reception desk
- Apply standardized reporting protocols for guest complaints
- Use quality checklists to audit personal performance
- Demonstrate effective communication in service recovery scenarios
Written by Dr. Sarah Jenkins, Director of Operations. Every submission is assessed automatically against the published criteria for Certified Front Desk Quality Professional, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.