Service Excellence in Security Support
Designed for leaders overseeing security-sensitive customer interactions, this course focuses on maintaining service excellence while managing trust and communication during security incidents.
£180
Certified Customer Service Security Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Service Excellence in Security Support: the short answers
- What is Service Excellence in Security Support?
- Designed for leaders overseeing security-sensitive customer interactions, this course focuses on maintaining service excellence while managing trust and communication during security incidents.
- Who is Service Excellence in Security Support for?
- It is pitched at Foundation level for Customer Service Managers working in cyber security, and is studied online from any country.
- How long does Service Excellence in Security Support take?
- Around 10 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Service Security Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Manage customer communication during security events
- Adopt service protocols that preserve customer trust
- Train front-line staff on secure communication
- Report service-level performance on security outcomes
Written by James O'Connell, Customer Experience Director. Every submission is assessed automatically against the published criteria for Certified Customer Service Security Professional, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.