Service Excellence in Security Operations
This course teaches customer-facing service teams how to maintain security standards without compromising service quality. It is ideal for managers seeking to professionalize the way support departments handle sensitive user data and security inquiries.
£280
Certified Customer Service Security Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Service Excellence in Security Operations: the short answers
- What is Service Excellence in Security Operations?
- This course teaches customer-facing service teams how to maintain security standards without compromising service quality. It is ideal for managers seeking to professionalize the way support departments handle sensitive user data and security inquiries.
- Who is Service Excellence in Security Operations for?
- It is pitched at Foundation level for Customer Support Managers working in cyber security, and is studied online from any country.
- How long does Service Excellence in Security Operations take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Service Security Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £280 once, with no subscription.
What you will be able to do
- Explain security basics to non-technical customers effectively.
- Implement secure handling procedures for customer support tickets.
- Identify social engineering attempts targeting support staff.
- Maintain service level agreements (SLAs) during security incidents.
- Build a culture of security awareness within the support team.
Written by Elena Rossi, Head of Client Success. Every submission is assessed automatically against the published criteria for Certified Customer Service Security Professional, and the certificate is issued the moment the assessment is complete.
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