Residential Tenancy Dispute Resolution
This course equips tenancy coordinators with the essential communication and mediation skills required to resolve residential disputes early. It focuses on mitigating conflict before it escalates to formal legal intervention, protecting landlord interests and maintaining tenancy stability.
£180
Certified Tenancy Dispute Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Residential Tenancy Dispute Resolution: the short answers
- What is Residential Tenancy Dispute Resolution?
- This course equips tenancy coordinators with the essential communication and mediation skills required to resolve residential disputes early. It focuses on mitigating conflict before it escalates to formal legal intervention, protecting landlord interests and maintaining tenancy stability.
- Who is Residential Tenancy Dispute Resolution for?
- It is pitched at Foundation level for Tenancy Coordinators working in real estate, and is studied online from any country.
- How long does Residential Tenancy Dispute Resolution take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Tenancy Dispute Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Identify the primary triggers for residential tenancy disputes
- Apply active listening techniques to de-escalate emotional conflicts
- Document evidence for potential mediation sessions
- Navigate basic local residential tenancy legislation
- Draft legally sound settlement agreements
Written by Sarah Jenkins, Head of Residential Operations. Every submission is assessed automatically against the published criteria for Certified Tenancy Dispute Specialist, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.