Consumer Rights and Ethical Service Standards
This course provides essential training for staff acting as the primary point of contact for mental health consumers. It emphasizes ethical service standards, the protection of consumer rights, and maintaining transparency in service delivery.
£180
Certified Mental Health Consumer Advisor
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Consumer Rights and Ethical Service Standards: the short answers
- What is Consumer Rights and Ethical Service Standards?
- This course provides essential training for staff acting as the primary point of contact for mental health consumers. It emphasizes ethical service standards, the protection of consumer rights, and maintaining transparency in service delivery.
- Who is Consumer Rights and Ethical Service Standards for?
- It is pitched at Foundation level for Mental Health Service Advisors working in psychology, and is studied online from any country.
- How long does Consumer Rights and Ethical Service Standards take?
- Around 10 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Mental Health Consumer Advisor, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Articulate consumer rights in mental health settings
- Implement clear disclosure protocols for service access
- Handle consumer grievances with ethical transparency
- Apply regulatory communication standards to intake processes
- Identify and report potential ethical service breaches
Written by Dr. Helena Vance, Ethics Consultant. Every submission is assessed automatically against the published criteria for Certified Mental Health Consumer Advisor, and the certificate is issued the moment the assessment is complete.
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