Patient Advocacy and Service Experience Design
This course empowers managers to redesign the patient journey within psychological practices. It focuses on human-centered design principles to improve engagement and service recovery.
£380
Certified Patient Experience Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient Advocacy and Service Experience Design: the short answers
- What is Patient Advocacy and Service Experience Design?
- This course empowers managers to redesign the patient journey within psychological practices. It focuses on human-centered design principles to improve engagement and service recovery.
- Who is Patient Advocacy and Service Experience Design for?
- It is pitched at Intermediate level for Patient Experience Managers working in psychology, and is studied online from any country.
- How long does Patient Advocacy and Service Experience Design take?
- Around 16 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £380 once, with no subscription.
What you will be able to do
- Map patient-centered touchpoints
- Develop service recovery protocols for grievances
- Implement feedback loops for continuous improvement
- Design inclusive intake experiences
- Evaluate service satisfaction data
Written by Elena Rodriguez, Patient Care Design Lead. Every submission is assessed automatically against the published criteria for Certified Patient Experience Specialist, and the certificate is issued the moment the assessment is complete.
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