Patient-Centric Complaint Resolution for Patient Liaison Officers
This course equips patient liaison staff with advanced de-escalation and service recovery techniques. It focuses on transforming negative patient feedback into constructive service improvements.
£295
Certified Patient Experience Liaison
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient-Centric Complaint Resolution for Patient Liaison Officers: the short answers
- What is Patient-Centric Complaint Resolution for Patient Liaison Officers?
- This course equips patient liaison staff with advanced de-escalation and service recovery techniques. It focuses on transforming negative patient feedback into constructive service improvements.
- Who is Patient-Centric Complaint Resolution for Patient Liaison Officers for?
- It is pitched at Intermediate level for Patient Liaison Officers working in nursing, and is studied online from any country.
- How long does Patient-Centric Complaint Resolution for Patient Liaison Officers take?
- Around 20 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Liaison, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £295 once, with no subscription.
What you will be able to do
- Apply effective communication models for conflict resolution
- Document complaints using standardized service metrics
- Develop service recovery plans for complex patient grievances
- Analyze feedback data to identify recurring service gaps
Written by Jane Sterling, Patient Relations Expert. Every submission is assessed automatically against the published criteria for Certified Patient Experience Liaison, and the certificate is issued the moment the assessment is complete.
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