Core Technical Support Infrastructure
This course provides essential operational knowledge for IT support staff managing hardware and software environments. It focuses on effective incident resolution, ticket management protocols, and maintaining service level agreements.
£150
Certified IT Support Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Core Technical Support Infrastructure: the short answers
- What is Core Technical Support Infrastructure?
- This course provides essential operational knowledge for IT support staff managing hardware and software environments. It focuses on effective incident resolution, ticket management protocols, and maintaining service level agreements.
- Who is Core Technical Support Infrastructure for?
- It is pitched at Foundation level for IT Support Technicians working in computer, and is studied online from any country.
- How long does Core Technical Support Infrastructure take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified IT Support Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Master remote diagnostic troubleshooting techniques.
- Implement industry-standard ticketing system workflows.
- Apply cybersecurity best practices for end-user workstations.
- Perform routine system hardware maintenance and health checks.
Written by Dr. Sarah Jenkins, Lead Systems Engineer. Every submission is assessed automatically against the published criteria for Certified IT Support Professional, and the certificate is issued the moment the assessment is complete.
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