Crisis Communication and Incident Management
This course prepares PR professionals to manage communication during critical incidents, ranging from brand safety failures to operational crises. Learn to design effective response protocols that protect corporate reputation while ensuring safety and regulatory adherence.
£300
Certified Crisis Communication Manager
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Crisis Communication and Incident Management: the short answers
- What is Crisis Communication and Incident Management?
- This course prepares PR professionals to manage communication during critical incidents, ranging from brand safety failures to operational crises. Learn to design effective response protocols that protect corporate reputation while ensuring safety and regulatory adherence.
- Who is Crisis Communication and Incident Management for?
- It is pitched at Advanced level for Public Relations Managers working in marketing, and is studied online from any country.
- How long does Crisis Communication and Incident Management take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Crisis Communication Manager, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £300 once, with no subscription.
What you will be able to do
- Develop rapid incident response plans
- Manage stakeholder communication workflows
- Execute post-incident review analysis
- Coordinate with legal and safety departments
- Create social media crisis playbooks
Written by Amara Okafor, Crisis Management Lead. Every submission is assessed automatically against the published criteria for Certified Crisis Communication Manager, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.