Digital Transformation in Customer Experience
This course empowers CX directors to leverage emerging digital technologies to enhance customer journey mapping and engagement. It bridges the gap between technical adoption and meaningful, personalized customer interactions.
£450
Certified CX Technology Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Digital Transformation in Customer Experience: the short answers
- What is Digital Transformation in Customer Experience?
- This course empowers CX directors to leverage emerging digital technologies to enhance customer journey mapping and engagement. It bridges the gap between technical adoption and meaningful, personalized customer interactions.
- Who is Digital Transformation in Customer Experience for?
- It is pitched at Intermediate level for Customer Experience Directors working in marketing, and is studied online from any country.
- How long does Digital Transformation in Customer Experience take?
- Around 20 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified CX Technology Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £450 once, with no subscription.
What you will be able to do
- Map comprehensive digital customer journeys
- Integrate CRM data into actionable CX improvements
- Deploy automated personalization engines effectively
- Measure digital customer sentiment and loyalty
- Evaluate new technologies for customer service enhancement
Written by Elena Rodriguez, Head of Customer Experience. Every submission is assessed automatically against the published criteria for Certified CX Technology Professional, and the certificate is issued the moment the assessment is complete.
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