Customer Service Excellence in Technical Support
This course provides frontline technical support engineers with the customer service framework required to manage inquiries with efficiency and empathy. It focuses on balancing technical accuracy with the delivery of an excellent customer experience.
£180
Certified Technical Customer Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Service Excellence in Technical Support: the short answers
- What is Customer Service Excellence in Technical Support?
- This course provides frontline technical support engineers with the customer service framework required to manage inquiries with efficiency and empathy. It focuses on balancing technical accuracy with the delivery of an excellent customer experience.
- Who is Customer Service Excellence in Technical Support for?
- It is pitched at Foundation level for Customer Support Engineers working in engineering, and is studied online from any country.
- How long does Customer Service Excellence in Technical Support take?
- Around 9 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Technical Customer Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Manage technical inquiries using a standardized service framework
- Deliver clear solutions to non-technical client personas
- Apply empathetic communication techniques in high-pressure scenarios
- Optimize ticket resolution workflows for improved service speed
Written by Linda Wu, MEng. Every submission is assessed automatically against the published criteria for Certified Technical Customer Specialist, and the certificate is issued the moment the assessment is complete.
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