Service Excellence in Client Account Management
Designed for senior account managers, this course focuses on proactive client service, service level agreement management, and long-term retention strategies. It provides frameworks for managing high-value relationships in complex markets.
£520
Certified Client Service Strategist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Service Excellence in Client Account Management: the short answers
- What is Service Excellence in Client Account Management?
- Designed for senior account managers, this course focuses on proactive client service, service level agreement management, and long-term retention strategies. It provides frameworks for managing high-value relationships in complex markets.
- Who is Service Excellence in Client Account Management for?
- It is pitched at Advanced level for Account Managers working in Business Management Fundamentals, and is studied online from any country.
- How long does Service Excellence in Client Account Management take?
- Around 24 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Client Service Strategist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £520 once, with no subscription.
What you will be able to do
- Design bespoke service level agreements
- Execute proactive client retention strategies
- Manage complex client escalations professionally
- Translate client feedback into service improvements
- Forecast account growth potential
Written by Elena Vance, Client Relations Director. Every submission is assessed automatically against the published criteria for Certified Client Service Strategist, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.