Customer Service Excellence and Service Recovery
This foundational course focuses on delivering consistent, high-quality customer service. It provides managers with frameworks to analyze service performance and implement structured recovery processes when service fails.
£180
Certified Customer Experience Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Service Excellence and Service Recovery: the short answers
- What is Customer Service Excellence and Service Recovery?
- This foundational course focuses on delivering consistent, high-quality customer service. It provides managers with frameworks to analyze service performance and implement structured recovery processes when service fails.
- Who is Customer Service Excellence and Service Recovery for?
- It is pitched at Foundation level for Customer Experience Managers working in Business Management Fundamentals, and is studied online from any country.
- How long does Customer Service Excellence and Service Recovery take?
- Around 10 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Experience Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Define customer service quality standards
- Analyze customer feedback loops
- Implement effective service recovery protocols
- Train staff on empathy-driven communication
- Report on Customer Satisfaction (CSAT) metrics
Written by Liam Bennett, Head of Client Success. Every submission is assessed automatically against the published criteria for Certified Customer Experience Professional, and the certificate is issued the moment the assessment is complete.
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