Digital Patient Advocacy and Service Design
Designed for health-tech customer success teams, this course focuses on optimizing patient interaction in digital settings. It covers the intersection of technical empathy and service delivery excellence.
£320
Certified Patient Experience Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Digital Patient Advocacy and Service Design: the short answers
- What is Digital Patient Advocacy and Service Design?
- Designed for health-tech customer success teams, this course focuses on optimizing patient interaction in digital settings. It covers the intersection of technical empathy and service delivery excellence.
- Who is Digital Patient Advocacy and Service Design for?
- It is pitched at Intermediate level for Customer Success Managers working in Startup Launch Strategy, and is studied online from any country.
- How long does Digital Patient Advocacy and Service Design take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £320 once, with no subscription.
What you will be able to do
- Map patient digital user journeys
- Implement feedback loops for service quality improvement
- Manage complex patient support inquiries
- Apply accessibility standards to service platforms
- Optimize helpdesk responses through digital automation
Written by Sarah Jenkins, Lead Patient Advocate. Every submission is assessed automatically against the published criteria for Certified Patient Experience Professional, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.