Patient-Centric Service Design
This course focuses on utilizing the Business Model Canvas to re-engineer patient-facing processes within healthcare. It assists managers in building resilient service models that meet regulatory requirements while enhancing satisfaction.
£520
Certified Patient Experience Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient-Centric Service Design: the short answers
- What is Patient-Centric Service Design?
- This course focuses on utilizing the Business Model Canvas to re-engineer patient-facing processes within healthcare. It assists managers in building resilient service models that meet regulatory requirements while enhancing satisfaction.
- Who is Patient-Centric Service Design for?
- It is pitched at Advanced level for Patient Experience Managers working in Business Model Canvas, and is studied online from any country.
- How long does Patient-Centric Service Design take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £520 once, with no subscription.
What you will be able to do
- Redesign patient pathways for efficiency
- Map patient touchpoints using canvas tools
- Integrate patient feedback loops
- Optimize service delivery within compliance constraints
Written by Dr. Sarah Jenkins, Clinical Operations Lead. Every submission is assessed automatically against the published criteria for Certified Patient Experience Specialist, and the certificate is issued the moment the assessment is complete.
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