Data-Driven Customer Experience Design
Improve customer retention and satisfaction by leveraging data analytics. This course teaches managers how to synthesize customer feedback and usage metrics into actionable service improvements.
£420
Certified Customer Experience Data Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Data-Driven Customer Experience Design: the short answers
- What is Data-Driven Customer Experience Design?
- Improve customer retention and satisfaction by leveraging data analytics. This course teaches managers how to synthesize customer feedback and usage metrics into actionable service improvements.
- Who is Data-Driven Customer Experience Design for?
- It is pitched at Intermediate level for Customer Success Managers working in Startup Business Planning, and is studied online from any country.
- How long does Data-Driven Customer Experience Design take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Experience Data Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £420 once, with no subscription.
What you will be able to do
- Analyze customer behavior data to predict churn
- Design data-backed service feedback loops
- Construct personalized customer onboarding workflows
- Present service performance analytics to stakeholders
Written by Sarah Jenkins, CX Operations Leader. Every submission is assessed automatically against the published criteria for Certified Customer Experience Data Specialist, and the certificate is issued the moment the assessment is complete.
20 topics in this subject area
Each topic is written to be read on its own. Open a topic to read its description.
The curriculum for this course is being written. Sign in to start reading.
Course Builder
Prepare your assignments and one applied project in your own words and submit them here. The AI assesses each piece as soon as you submit it, and your certificate is issued immediately once the assessment is complete.
Sign in to read the topics, write your assignments and project, and receive your certificate the moment the AI assessment is complete.