Customer Success Lifecycle Management
Designed for leaders, this course explores the full customer lifecycle, moving beyond support to proactive customer success. Participants acquire tools to increase retention rates and build high-value customer loyalty programs.
£550
Certified Customer Success Strategist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Success Lifecycle Management: the short answers
- What is Customer Success Lifecycle Management?
- Designed for leaders, this course explores the full customer lifecycle, moving beyond support to proactive customer success. Participants acquire tools to increase retention rates and build high-value customer loyalty programs.
- Who is Customer Success Lifecycle Management for?
- It is pitched at Advanced level for Customer Experience Leads working in Start a Business, and is studied online from any country.
- How long does Customer Success Lifecycle Management take?
- Around 24 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Strategist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £550 once, with no subscription.
What you will be able to do
- Draft a comprehensive customer journey map
- Implement proactive churn mitigation strategies
- Develop an onboarding protocol that reduces time-to-value
- Measure Net Promoter Score (NPS) and satisfaction drivers
- Optimize feedback loops for product improvement
Written by Sarah Jenkins, VP of Customer Success. Every submission is assessed automatically against the published criteria for Certified Customer Success Strategist, and the certificate is issued the moment the assessment is complete.
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