Client Retention Relationship Management
This course focuses on building long-term value through proactive client communication and expectation management. It equips staff with the skills necessary to identify churn risks early and maintain high service satisfaction ratings.
£250
Certified Client Relationship Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Client Retention Relationship Management: the short answers
- What is Client Retention Relationship Management?
- This course focuses on building long-term value through proactive client communication and expectation management. It equips staff with the skills necessary to identify churn risks early and maintain high service satisfaction ratings.
- Who is Client Retention Relationship Management for?
- It is pitched at Foundation level for Client Success Managers working in Start a Business, and is studied online from any country.
- How long does Client Retention Relationship Management take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Client Relationship Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Implement effective client onboarding workflows
- Develop strategies to reduce customer churn
- Apply active listening techniques in client negotiations
- Create personalized service recovery plans
- Measure client satisfaction using standardized metrics
Written by Dr. Sarah Jenkins, Head of Client Success. Every submission is assessed automatically against the published criteria for Certified Client Relationship Professional, and the certificate is issued the moment the assessment is complete.
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