Customer Relationship Management Systems
This course is designed for client services leads who need to operationalize the way a business interacts with its customers. It provides deep knowledge of CRM implementation, automated client engagement, and service quality monitoring.
£195
Certified Client Services Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Relationship Management Systems: the short answers
- What is Customer Relationship Management Systems?
- This course is designed for client services leads who need to operationalize the way a business interacts with its customers. It provides deep knowledge of CRM implementation, automated client engagement, and service quality monitoring.
- Who is Customer Relationship Management Systems for?
- It is pitched at Intermediate level for Client Services Leads working in How to Start a Business, and is studied online from any country.
- How long does Customer Relationship Management Systems take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Client Services Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £195 once, with no subscription.
What you will be able to do
- Configure and maintain CRM software platforms
- Design automated client communication workflows
- Analyze client churn and retention data
- Implement service quality standards
- Manage client support ticketing systems
Written by Jane Doe, CRM Specialist. Every submission is assessed automatically against the published criteria for Certified Client Services Professional, and the certificate is issued the moment the assessment is complete.
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