Client Experience and Data Privacy Specialist
This course bridges the gap between customer relationship management and critical data privacy obligations. It ensures client-facing professionals can deliver superior service while strictly adhering to data protection regulations.
£150
Certified Customer Success Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Client Experience and Data Privacy Specialist: the short answers
- What is Client Experience and Data Privacy Specialist?
- This course bridges the gap between customer relationship management and critical data privacy obligations. It ensures client-facing professionals can deliver superior service while strictly adhering to data protection regulations.
- Who is Client Experience and Data Privacy Specialist for?
- It is pitched at Foundation level for Customer Success Managers working in Startup Development, and is studied online from any country.
- How long does Client Experience and Data Privacy Specialist take?
- Around 10 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Explain data privacy rights to customers confidently
- Implement compliant client data collection methods
- Manage customer expectations regarding data usage
- Identify and report data privacy incidents
Written by Linda Wu, Customer Success Trainer. Every submission is assessed automatically against the published criteria for Certified Customer Success Professional, and the certificate is issued the moment the assessment is complete.
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