Customer Success Strategy and Retention
This course equips early-stage Customer Success professionals with the fundamental skills to build strong client relationships. It emphasizes proactive engagement strategies that improve user retention and contribute to long-term revenue growth.
£190
Certified Customer Success Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Success Strategy and Retention: the short answers
- What is Customer Success Strategy and Retention?
- This course equips early-stage Customer Success professionals with the fundamental skills to build strong client relationships. It emphasizes proactive engagement strategies that improve user retention and contribute to long-term revenue growth.
- Who is Customer Success Strategy and Retention for?
- It is pitched at Foundation level for Customer Success Managers working in startup, and is studied online from any country.
- How long does Customer Success Strategy and Retention take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £190 once, with no subscription.
What you will be able to do
- Build foundational customer success engagement plans
- Monitor key account health indicators
- Manage proactive client outreach cycles
- Develop resolution paths for common user churn
- Document user feedback for product teams
Written by Linda Chen, Head of Customer Success. Every submission is assessed automatically against the published criteria for Certified Customer Success Professional, and the certificate is issued the moment the assessment is complete.
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