Customer Service Excellence in SaaS
Designed for early-career customer success professionals, this course covers the essentials of high-touch service in the SaaS model. It emphasizes building loyalty through proactive service and structured data management.
£150
Certified Customer Success Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Service Excellence in SaaS: the short answers
- What is Customer Service Excellence in SaaS?
- Designed for early-career customer success professionals, this course covers the essentials of high-touch service in the SaaS model. It emphasizes building loyalty through proactive service and structured data management.
- Who is Customer Service Excellence in SaaS for?
- It is pitched at Foundation level for Customer Success Managers working in startup, and is studied online from any country.
- How long does Customer Service Excellence in SaaS take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Apply empathy-driven communication techniques
- Manage customer expectations effectively
- Track and improve churn metrics
- Develop proactive onboarding workflows
- Utilize CRM data for personalization
Written by Liam Bennett, Head of CS. Every submission is assessed automatically against the published criteria for Certified Customer Success Professional, and the certificate is issued the moment the assessment is complete.
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