Continuous Improvement in Service Delivery
Advanced operations managers will learn to identify bottlenecks and lead performance improvement initiatives within service-oriented workflows. This course focuses on the practical application of Lean principles to day-to-day service delivery.
£580
Certified Operations Excellence Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Continuous Improvement in Service Delivery: the short answers
- What is Continuous Improvement in Service Delivery?
- Advanced operations managers will learn to identify bottlenecks and lead performance improvement initiatives within service-oriented workflows. This course focuses on the practical application of Lean principles to day-to-day service delivery.
- Who is Continuous Improvement in Service Delivery for?
- It is pitched at Advanced level for Operations Managers working in business, and is studied online from any country.
- How long does Continuous Improvement in Service Delivery take?
- Around 36 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Operations Excellence Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £580 once, with no subscription.
What you will be able to do
- Analyze complex service workflows to identify waste
- Implement Lean process improvements in real-time environments
- Drive cultural shift towards continuous service optimization
- Manage change effectively during process re-design
- Report on improved throughput and service quality metrics
Written by Sarah Jenkins, Lead Operations Consultant. Every submission is assessed automatically against the published criteria for Certified Operations Excellence Professional, and the certificate is issued the moment the assessment is complete.
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