Client Experience Excellence Framework
This programme provides account executives with the tools to build sustainable client relationships through service excellence. It covers the end-to-end customer journey and how to maintain high satisfaction metrics in competitive environments.
£320
Certified Client Service Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Client Experience Excellence Framework: the short answers
- What is Client Experience Excellence Framework?
- This programme provides account executives with the tools to build sustainable client relationships through service excellence. It covers the end-to-end customer journey and how to maintain high satisfaction metrics in competitive environments.
- Who is Client Experience Excellence Framework for?
- It is pitched at Foundation level for Account Executives working in business, and is studied online from any country.
- How long does Client Experience Excellence Framework take?
- Around 15 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Client Service Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £320 once, with no subscription.
What you will be able to do
- Map the client lifecycle journey
- Execute active listening protocols
- Manage client expectations effectively
- Resolve service grievances constructively
- Measure client satisfaction scores
Written by Elena Rodriguez, Senior Client Success Manager. Every submission is assessed automatically against the published criteria for Certified Client Service Professional, and the certificate is issued the moment the assessment is complete.
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