Advanced Patient Advocacy and Care Experience
This foundational course focuses on improving patient outcomes through service excellence. It provides staff with the empathy-driven tools required to manage stakeholder expectations in healthcare environments.
£250
Certified Patient Liaison Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Advanced Patient Advocacy and Care Experience: the short answers
- What is Advanced Patient Advocacy and Care Experience?
- This foundational course focuses on improving patient outcomes through service excellence. It provides staff with the empathy-driven tools required to manage stakeholder expectations in healthcare environments.
- Who is Advanced Patient Advocacy and Care Experience for?
- It is pitched at Foundation level for Patient Experience Managers working in business, and is studied online from any country.
- How long does Advanced Patient Advocacy and Care Experience take?
- Around 10 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Liaison Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Apply patient-centered communication techniques
- Analyze patient experience survey data
- Identify barriers to high-quality care services
- Implement resolution strategies for patient complaints
- Promote inclusive care delivery practices
Written by Dr. Amir Hassan, Patient Services Specialist. Every submission is assessed automatically against the published criteria for Certified Patient Liaison Professional, and the certificate is issued the moment the assessment is complete.
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