Clinical Patient Liaison Coordination
This programme equips staff with the essential communication and navigation tools to enhance patient interactions within clinical environments. It focuses on reducing patient anxiety while improving the efficiency of care delivery and information flow.
£250
Certified Patient Liaison Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Clinical Patient Liaison Coordination: the short answers
- What is Clinical Patient Liaison Coordination?
- This programme equips staff with the essential communication and navigation tools to enhance patient interactions within clinical environments. It focuses on reducing patient anxiety while improving the efficiency of care delivery and information flow.
- Who is Clinical Patient Liaison Coordination for?
- It is pitched at Foundation level for Patient Liaison Officers working in business, and is studied online from any country.
- How long does Clinical Patient Liaison Coordination take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Liaison Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Explain the patient journey from admission to discharge.
- Apply active listening techniques to patient and family inquiries.
- Utilize effective de-escalation strategies for high-stress scenarios.
- Maintain patient confidentiality standards in shared workspaces.
- Coordinate non-clinical support services for improved patient flow.
Written by Dr. Sarah Jenkins, Clinical Operations Lead. Every submission is assessed automatically against the published criteria for Certified Patient Liaison Professional, and the certificate is issued the moment the assessment is complete.
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