Customer Value Lifecycle Management
Targeting experienced Customer Success Managers, this course examines the full lifecycle of client value. It focuses on pro-active engagement strategies, churn prevention, and data-driven account expansion.
£480
Certified Customer Success Strategist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Value Lifecycle Management: the short answers
- What is Customer Value Lifecycle Management?
- Targeting experienced Customer Success Managers, this course examines the full lifecycle of client value. It focuses on pro-active engagement strategies, churn prevention, and data-driven account expansion.
- Who is Customer Value Lifecycle Management for?
- It is pitched at Advanced level for Customer Success Managers working in business, and is studied online from any country.
- How long does Customer Value Lifecycle Management take?
- Around 28 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Strategist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £480 once, with no subscription.
What you will be able to do
- Construct client lifecycle value maps
- Identify key indicators of customer health
- Develop personalized value expansion plans
- Implement churn prevention intervention strategies
- Optimize customer advocacy programs
Written by Linda Wu, Head of Global Customer Success. Every submission is assessed automatically against the published criteria for Certified Customer Success Strategist, and the certificate is issued the moment the assessment is complete.
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