Patient Advocacy and Care Experience Excellence
This programme provides healthcare professionals with the tools to map and optimize the patient journey. It emphasizes empathy-driven service delivery and the management of sensitive feedback to improve clinical outcomes.
£320
Certified Patient Experience Specialist
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Patient Advocacy and Care Experience Excellence: the short answers
- What is Patient Advocacy and Care Experience Excellence?
- This programme provides healthcare professionals with the tools to map and optimize the patient journey. It emphasizes empathy-driven service delivery and the management of sensitive feedback to improve clinical outcomes.
- Who is Patient Advocacy and Care Experience Excellence for?
- It is pitched at Intermediate level for Patient Experience Coordinators working in business, and is studied online from any country.
- How long does Patient Advocacy and Care Experience Excellence take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Patient Experience Specialist, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £320 once, with no subscription.
What you will be able to do
- Design patient experience journey maps
- Implement effective feedback collection mechanisms
- Resolve patient complaints using structured mediation
- Optimize administrative workflows for patient interaction
- Measure service excellence using patient satisfaction metrics
Written by Marcus Thorne, Clinical Service Director. Every submission is assessed automatically against the published criteria for Certified Patient Experience Specialist, and the certificate is issued the moment the assessment is complete.
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