Client Relations and Service Recovery
This advanced program empowers customer service leads to manage complex client interactions and lead systematic service recovery efforts. It emphasizes maintaining brand loyalty through data-driven service improvements.
£499
Certified Service Excellence Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Client Relations and Service Recovery: the short answers
- What is Client Relations and Service Recovery?
- This advanced program empowers customer service leads to manage complex client interactions and lead systematic service recovery efforts. It emphasizes maintaining brand loyalty through data-driven service improvements.
- Who is Client Relations and Service Recovery for?
- It is pitched at Advanced level for Customer Service Leads working in business, and is studied online from any country.
- How long does Client Relations and Service Recovery take?
- Around 24 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Service Excellence Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £499 once, with no subscription.
What you will be able to do
- Analyze service failure root causes using quality data
- Develop scalable service recovery scripts
- Lead team conflict resolution workshops
- Design customer experience feedback loops
- Translate complaint metrics into operational improvements
Written by Sarah Jenkins, CX Director. Every submission is assessed automatically against the published criteria for Certified Service Excellence Professional, and the certificate is issued the moment the assessment is complete.
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