Quality Assurance for Customer Experience
This introductory course prepares customer success leads to build robust quality assurance systems. It focuses on using data-backed feedback loops to improve service delivery and retention.
£190
Certified Customer Success Quality Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Quality Assurance for Customer Experience: the short answers
- What is Quality Assurance for Customer Experience?
- This introductory course prepares customer success leads to build robust quality assurance systems. It focuses on using data-backed feedback loops to improve service delivery and retention.
- Who is Quality Assurance for Customer Experience for?
- It is pitched at Foundation level for Customer Success Managers working in Entrepreneurship, and is studied online from any country.
- How long does Quality Assurance for Customer Experience take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Quality Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £190 once, with no subscription.
What you will be able to do
- Define customer service quality metrics
- Implement feedback analysis systems
- Map customer success journey touchpoints
- Analyze service performance reports
- Execute service improvement interventions
Written by James Henderson, Head of Customer Quality. Every submission is assessed automatically against the published criteria for Certified Customer Success Quality Professional, and the certificate is issued the moment the assessment is complete.
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