Applied Technology Adoption in Client Service
This foundation course teaches client service professionals how to implement and utilize digital tools to streamline customer onboarding and ongoing support. Ideal for staff needing to transition from manual support processes to tech-enabled service delivery.
£150
Certified Technology-Enabled Success Associate
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Applied Technology Adoption in Client Service: the short answers
- What is Applied Technology Adoption in Client Service?
- This foundation course teaches client service professionals how to implement and utilize digital tools to streamline customer onboarding and ongoing support. Ideal for staff needing to transition from manual support processes to tech-enabled service delivery.
- Who is Applied Technology Adoption in Client Service for?
- It is pitched at Foundation level for Customer Success Managers working in Entrepreneurship, and is studied online from any country.
- How long does Applied Technology Adoption in Client Service take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Technology-Enabled Success Associate, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Identify manual support tasks suitable for digital automation.
- Deploy basic customer service software solutions.
- Manage client data within a CRM platform.
- Utilize automation tools for proactive communication.
- Analyze service performance using built-in tool analytics.
Written by Liam Scott, Lead Success Consultant. Every submission is assessed automatically against the published criteria for Certified Technology-Enabled Success Associate, and the certificate is issued the moment the assessment is complete.
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