IT Operations Change and Release Management
Designed for senior leadership, this course explores the methodology behind managing high-impact technical changes and releases. It emphasizes minimizing operational risk while maintaining the agility of IT service delivery.
£620
Certified Service Delivery Governance Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
IT Operations Change and Release Management: the short answers
- What is IT Operations Change and Release Management?
- Designed for senior leadership, this course explores the methodology behind managing high-impact technical changes and releases. It emphasizes minimizing operational risk while maintaining the agility of IT service delivery.
- Who is IT Operations Change and Release Management for?
- It is pitched at Executive level for Service Delivery Managers working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does IT Operations Change and Release Management take?
- Around 30 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Service Delivery Governance Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £620 once, with no subscription.
What you will be able to do
- Govern enterprise change management workflows
- Evaluate release risk assessment matrices
- Align technical releases with business strategic goals
- Manage stakeholder communication during service transitions
- Audit change management efficacy and KPIs
Written by Prof. Alistair Wright, IT Director. Every submission is assessed automatically against the published criteria for Certified Service Delivery Governance Professional, and the certificate is issued the moment the assessment is complete.
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