Operational Quality Audit and Assurance
Focused on internal auditing and quality control, this course teaches participants how to design robust assurance frameworks within IT support departments. It addresses the technical requirements for internal audits and the systematic identification of performance improvement opportunities.
£320
Certified Quality Assurance Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Operational Quality Audit and Assurance: the short answers
- What is Operational Quality Audit and Assurance?
- Focused on internal auditing and quality control, this course teaches participants how to design robust assurance frameworks within IT support departments. It addresses the technical requirements for internal audits and the systematic identification of performance improvement opportunities.
- Who is Operational Quality Audit and Assurance for?
- It is pitched at Intermediate level for Quality Assurance Coordinators working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does Operational Quality Audit and Assurance take?
- Around 16 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Quality Assurance Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £320 once, with no subscription.
What you will be able to do
- Execute internal IT support quality audits
- Identify process bottlenecks using operational data
- Design standard operating procedures (SOPs) for compliance
- Monitor quality metrics against service benchmarks
Written by Linda Wu, Quality Management Consultant. Every submission is assessed automatically against the published criteria for Certified Quality Assurance Professional, and the certificate is issued the moment the assessment is complete.
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