Digital Transformation Support Facilitation
Designed for professionals facilitating the transition of users to new enterprise technologies, this course covers strategies for overcoming resistance and optimizing user adoption rates. It emphasizes data-driven feedback and systematic implementation support.
£380
Certified Digital Adoption Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Digital Transformation Support Facilitation: the short answers
- What is Digital Transformation Support Facilitation?
- Designed for professionals facilitating the transition of users to new enterprise technologies, this course covers strategies for overcoming resistance and optimizing user adoption rates. It emphasizes data-driven feedback and systematic implementation support.
- Who is Digital Transformation Support Facilitation for?
- It is pitched at Intermediate level for Technical Adoption Specialists working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does Digital Transformation Support Facilitation take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Digital Adoption Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £380 once, with no subscription.
What you will be able to do
- Develop adoption roadmaps for enterprise software rollout
- Analyze user sentiment data to identify friction points
- Construct effective training pathways for end-users
- Quantify adoption success using key performance indicators
Written by Marcus Thorne, Head of Digital Enablement. Every submission is assessed automatically against the published criteria for Certified Digital Adoption Professional, and the certificate is issued the moment the assessment is complete.
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