IT Support Quality Assurance and Internal Auditing
This course equips quality specialists with the methodologies required to evaluate support interactions against defined service benchmarks. Managers will benefit from the increased consistency and data-driven insights provided by internal audit documentation.
£250
Certified Quality Assurance Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
IT Support Quality Assurance and Internal Auditing: the short answers
- What is IT Support Quality Assurance and Internal Auditing?
- This course equips quality specialists with the methodologies required to evaluate support interactions against defined service benchmarks. Managers will benefit from the increased consistency and data-driven insights provided by internal audit documentation.
- Who is IT Support Quality Assurance and Internal Auditing for?
- It is pitched at Foundation level for Quality Assurance Specialists working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does IT Support Quality Assurance and Internal Auditing take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Quality Assurance Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Develop structured audit checklists for support ticket reviews
- Identify recurring non-conformance patterns in technical logs
- Implement standardized feedback loops for frontline staff
- Execute internal readiness assessments for ISO service standards
Written by Sarah Jenkins, Lead Quality Auditor. Every submission is assessed automatically against the published criteria for Certified Quality Assurance Professional, and the certificate is issued the moment the assessment is complete.
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