Client Experience and Support Delivery
Focusing on core practitioner skills, this course enables customer success managers to deliver high-quality IT support experiences. It emphasizes daily operational delivery and proactive communication strategies.
£420
Certified Customer Success Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Client Experience and Support Delivery: the short answers
- What is Client Experience and Support Delivery?
- Focusing on core practitioner skills, this course enables customer success managers to deliver high-quality IT support experiences. It emphasizes daily operational delivery and proactive communication strategies.
- Who is Client Experience and Support Delivery for?
- It is pitched at Intermediate level for Customer Success Managers working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does Client Experience and Support Delivery take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Success Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £420 once, with no subscription.
What you will be able to do
- Manage complex client expectations during major incidents
- Implement proactive service communication workflows
- Measure and improve customer sentiment scores
- Align support delivery with Service Level Agreements
- Resolve escalated client service complaints
Written by Marcus Vane, Head of Client Relations. Every submission is assessed automatically against the published criteria for Certified Customer Success Professional, and the certificate is issued the moment the assessment is complete.
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