Technical Coaching and Support Mentorship
This program provides team leaders with the pedagogical skills to mentor junior technicians. It focuses on evidence-based coaching techniques to enhance workforce competence and individual performance.
£380
Certified Technical Mentorship Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Technical Coaching and Support Mentorship: the short answers
- What is Technical Coaching and Support Mentorship?
- This program provides team leaders with the pedagogical skills to mentor junior technicians. It focuses on evidence-based coaching techniques to enhance workforce competence and individual performance.
- Who is Technical Coaching and Support Mentorship for?
- It is pitched at Intermediate level for Support Team Leads working in IT Support & Helpdesk Essentials, and is studied online from any country.
- How long does Technical Coaching and Support Mentorship take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Technical Mentorship Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £380 once, with no subscription.
What you will be able to do
- Design individualized training plans for support staff
- Conduct constructive performance feedback sessions
- Identify skill gaps within the support team
- Apply adult learning principles in technical instruction
- Foster a culture of peer-to-peer knowledge sharing
Written by Sarah Jenkins, Director of Workforce Development. Every submission is assessed automatically against the published criteria for Certified Technical Mentorship Professional, and the certificate is issued the moment the assessment is complete.
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