Junior Network Operations Support Associate
This course equips entry-level support staff with the foundational skills to manage daily network connectivity issues and ticket resolution. It ensures your team can identify, document, and escalate common network performance impediments effectively.
£250
Certified Entry-Level Network Support Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Junior Network Operations Support Associate: the short answers
- What is Junior Network Operations Support Associate?
- This course equips entry-level support staff with the foundational skills to manage daily network connectivity issues and ticket resolution. It ensures your team can identify, document, and escalate common network performance impediments effectively.
- Who is Junior Network Operations Support Associate for?
- It is pitched at Foundation level for Help Desk Support Specialists working in Network Engineering (CCNA/CCNP), and is studied online from any country.
- How long does Junior Network Operations Support Associate take?
- Around 18 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Entry-Level Network Support Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Explain OSI layer troubleshooting methodologies
- Perform basic interface status verification
- Document network connectivity logs accurately
- Apply standard ticket resolution protocols
Written by Dr. Sarah Jenkins, Network Operations Lead. Every submission is assessed automatically against the published criteria for Certified Entry-Level Network Support Professional, and the certificate is issued the moment the assessment is complete.
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