Customer Relationship Management for Network Support Teams
This course equips support professionals with the skills to manage client expectations during technical outages. It focuses on communication strategies that maintain service trust and professional rapport during high-pressure network incidents.
£240
Certified Network Client Service Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Relationship Management for Network Support Teams: the short answers
- What is Customer Relationship Management for Network Support Teams?
- This course equips support professionals with the skills to manage client expectations during technical outages. It focuses on communication strategies that maintain service trust and professional rapport during high-pressure network incidents.
- Who is Customer Relationship Management for Network Support Teams for?
- It is pitched at Foundation level for Network Support Engineers working in Network Engineering (CCNA/CCNP), and is studied online from any country.
- How long does Customer Relationship Management for Network Support Teams take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Network Client Service Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £240 once, with no subscription.
What you will be able to do
- Apply active listening techniques to clarify technical issues for non-technical stakeholders
- Draft empathetic and clear service status updates for enterprise clients
- Manage expectations regarding time-to-resolution during network downtime
- Utilize conflict resolution frameworks to de-escalate frustrated client interactions
- Document customer feedback to improve future service delivery quality
Written by Dr. Sarah Jenkins, Head of Service Excellence. Every submission is assessed automatically against the published criteria for Certified Network Client Service Professional, and the certificate is issued the moment the assessment is complete.
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