Customer Service Excellence in Cloud Support
This course provides customer experience managers with the frameworks to maintain service quality during cloud migrations and digital product releases. It focuses on maintaining positive customer sentiment while managing cloud system delivery expectations.
£390
Certified Cloud Customer Experience Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Service Excellence in Cloud Support: the short answers
- What is Customer Service Excellence in Cloud Support?
- This course provides customer experience managers with the frameworks to maintain service quality during cloud migrations and digital product releases. It focuses on maintaining positive customer sentiment while managing cloud system delivery expectations.
- Who is Customer Service Excellence in Cloud Support for?
- It is pitched at Foundation level for Customer Experience Managers working in Cloud Computing & DevOps (AWS/Azure/GCP), and is studied online from any country.
- How long does Customer Service Excellence in Cloud Support take?
- Around 15 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Cloud Customer Experience Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £390 once, with no subscription.
What you will be able to do
- Quantify cloud service impact on customer satisfaction
- Design customer-facing communication during service outages
- Implement feedback loops for cloud platform features
- Apply quality assurance to support ticket resolution
- Align technical delivery with customer needs
Written by David Chen, VP Customer Success. Every submission is assessed automatically against the published criteria for Certified Cloud Customer Experience Professional, and the certificate is issued the moment the assessment is complete.
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