Cloud Service Delivery Excellence
Designed for professionals managing cloud services, this course focuses on quality control, SLA management, and technical customer service excellence in a cloud-native organization.
£320
Certified Cloud Service Manager
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Cloud Service Delivery Excellence: the short answers
- What is Cloud Service Delivery Excellence?
- Designed for professionals managing cloud services, this course focuses on quality control, SLA management, and technical customer service excellence in a cloud-native organization.
- Who is Cloud Service Delivery Excellence for?
- It is pitched at Intermediate level for Service Delivery Managers working in Cloud Computing & DevOps (AWS/Azure/GCP), and is studied online from any country.
- How long does Cloud Service Delivery Excellence take?
- Around 16 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Cloud Service Manager, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £320 once, with no subscription.
What you will be able to do
- Manage cloud service level agreements effectively
- Streamline incident communication with stakeholders
- Develop quality assurance processes for cloud releases
- Analyze customer satisfaction metrics for service improvement
Written by Dr. Fiona Hall, Service Excellence Consultant. Every submission is assessed automatically against the published criteria for Certified Cloud Service Manager, and the certificate is issued the moment the assessment is complete.
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