IT Service Desk Threat Mitigation and Response
This course prepares Tier 1 support staff to identify potential security incidents while assisting end-users. It emphasizes the foundational connection between daily ticketing workflows and CompTIA-aligned threat identification.
£150
Certified Support Security Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
IT Service Desk Threat Mitigation and Response: the short answers
- What is IT Service Desk Threat Mitigation and Response?
- This course prepares Tier 1 support staff to identify potential security incidents while assisting end-users. It emphasizes the foundational connection between daily ticketing workflows and CompTIA-aligned threat identification.
- Who is IT Service Desk Threat Mitigation and Response for?
- It is pitched at Foundation level for IT Support Technicians working in CompTIA Security+ / Network+ Prep, and is studied online from any country.
- How long does IT Service Desk Threat Mitigation and Response take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Support Security Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Recognize common network security indicators in support requests
- Document incidents according to standardized security protocols
- Implement basic protocol hardening for end-user devices
- Differentiate between legitimate user errors and security threats
Written by Dr. Sarah Jenkins, IT Support Lead. Every submission is assessed automatically against the published criteria for Certified Support Security Professional, and the certificate is issued the moment the assessment is complete.
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