Customer Trust and Secure Service Delivery
This course trains customer-facing staff to communicate security values to clients, building trust through secure service delivery. It provides the knowledge to handle customer inquiries regarding data security posture.
£150
Certified Customer Security Advocate
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
Customer Trust and Secure Service Delivery: the short answers
- What is Customer Trust and Secure Service Delivery?
- This course trains customer-facing staff to communicate security values to clients, building trust through secure service delivery. It provides the knowledge to handle customer inquiries regarding data security posture.
- Who is Customer Trust and Secure Service Delivery for?
- It is pitched at Foundation level for Customer Success Managers working in CompTIA Security+ / Network+ Prep, and is studied online from any country.
- How long does Customer Trust and Secure Service Delivery take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified Customer Security Advocate, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £150 once, with no subscription.
What you will be able to do
- Articulate security measures to non-technical clients
- Manage customer expectations regarding data privacy
- Identify and report security concerns raised by clients
- Understand basic data breach response communications
- Build trust through secure interaction practices
Written by Jessica Reid, Customer Experience Director. Every submission is assessed automatically against the published criteria for Certified Customer Security Advocate, and the certificate is issued the moment the assessment is complete.
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