IT Infrastructure Support Foundations
Designed for entry-level technicians, this course covers the essential troubleshooting methodologies and standard operating procedures for IT support. It focuses on rapid issue resolution and professional communication in high-pressure technical environments.
£180
Certified IT Support Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
IT Infrastructure Support Foundations: the short answers
- What is IT Infrastructure Support Foundations?
- Designed for entry-level technicians, this course covers the essential troubleshooting methodologies and standard operating procedures for IT support. It focuses on rapid issue resolution and professional communication in high-pressure technical environments.
- Who is IT Infrastructure Support Foundations for?
- It is pitched at Foundation level for Help Desk Technicians working in IT, and is studied online from any country.
- How long does IT Infrastructure Support Foundations take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified IT Support Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £180 once, with no subscription.
What you will be able to do
- Navigate core IT support ticketing systems
- Apply logical troubleshooting to hardware failures
- Manage user access requests securely
- Communicate technical status updates to stakeholders
- Maintain baseline service level documentation
Written by Marcus Thorne, Service Delivery Manager. Every submission is assessed automatically against the published criteria for Certified IT Support Professional, and the certificate is issued the moment the assessment is complete.
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