IT Customer Experience Strategy and Design
This course equips Customer Success Managers with frameworks to bridge the gap between technical service delivery and positive user experiences. It focuses on mapping the customer journey within complex IT environments to increase retention and satisfaction.
£250
Certified IT Customer Experience Professional
- Pass mark 70%
- Certificate on completion
- Verifiable public certificate ID
- English · available globally
IT Customer Experience Strategy and Design: the short answers
- What is IT Customer Experience Strategy and Design?
- This course equips Customer Success Managers with frameworks to bridge the gap between technical service delivery and positive user experiences. It focuses on mapping the customer journey within complex IT environments to increase retention and satisfaction.
- Who is IT Customer Experience Strategy and Design for?
- It is pitched at Foundation level for Customer Success Managers working in IT, and is studied online from any country.
- How long does IT Customer Experience Strategy and Design take?
- Around 12 hours of study, plus the assessed assignments and one applied project.
- How is the certification assessed?
- Every assignment and the final project are assessed automatically against the published criteria. The pass mark is 70%, and an item that does not pass can be resubmitted.
- What do I receive when I pass?
- Certified IT Customer Experience Professional, issued as a certificate with a unique ID that employers can check in the public certificate register.
- How much does it cost?
- £250 once, with no subscription.
What you will be able to do
- Create customer journey maps for SaaS deployments
- Implement net promoter score tracking for technical services
- Identify key service friction points for early intervention
- Design standard operating procedures for service communication
Written by Sarah Jenkins, Head of Customer Success. Every submission is assessed automatically against the published criteria for Certified IT Customer Experience Professional, and the certificate is issued the moment the assessment is complete.
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